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FAQ

Can I pick up an order I placed online?

We do not offer order pickups at this time.

I’m ordering a PRE-ORDER item, when will my card be charged?

Cards are charged at point of purchase to secure your order.

When will my pre-order ship?

Pre-Orders will ship as soon as the inventory becomes available. The estimated shipping date on the product page is not a guarantee of the exact shipping date.

What if I order an in-stock item with my pre-order item?

All items in an order ship at the same time. Since some pre-orders ship at a later date, all items in the order will be held until that date. If you would like to receive anything sooner, please place a separate order.

Are pre-orders still eligible for returns?

Yes. Pre-order items are eligible for return if the pieces are not explicitly excluded from the return policy. The 30 day return window will begin on the day the package is delivered. 

Can you send me tracking information?

Tracking information will be sent to you when your order is shipped to the email used at checkout. Please allow up to 48 hours for it to properly update.

Does Midori Bikinis offer returns?

Yes! As long as your order is in compliance with our return qualifications. Please see our  RETURNS page for more information. We currently offer free prepaid return labels for domestic but not international locations.

Does Midori Bikinis offer exchanges?

We currently do not support exchanges, however, you can select store credit as your refund preference and use your credit to purchase a different piece or size.

I bought a bikini using a discount code, but it didn't fit. How can I get a different size for the same price?

While we don’t support exchanges, we can set up a custom order for the same pieces in a different size so that the original discount still applies. Please email us at orders@midoribikinis.com for assistance with this. If your discount code was listed as “Final Sale” then no exchanges or returns will be accepted. Contact us if you are unsure whether or not you’re eligible to return your order.

How long will it take to get my refund?

Once we receive your package back at our shipping facility, it can take between 1-3 business days for us to process your return. Once your return has been processed you will receive either a refund notification email or an email containing your store credit.

My return is past 30 days, can I still return?

Unfortunately if your return is past our 30 day return deadline we cannot accept your return. Your piece will be shipped back to you at your expense.

Can you send me more than one prepaid return label per order?

There is a limit of one prepaid return shipping label per order.

The returns page isn't working for me!

Please make sure you are using the same email as you used at checkout. The returns page is case sensitive, so please make sure you enter your email exactly as you did during checkout. If you are still having problems, email us at orders@midoribikinis.com.

Can I change my order?

Although we cannot guarantee an order change in the case your order has already been processed, we'll certainly do our best! Simply reply to your order confirmation email at your earliest convenience with the piece(s) you'd like to change.

How often do you restock?

All pieces are produced in a limited run. Most pieces will not be restocked once they sell out.

Should I go up or down a size?

Our swimwear runs true to our sizing chart however personal preference (in terms of fit and style) may have an effect on the size you ultimately choose.

How can I join the MIDORI Tribe and become an ambassador?

You can submit an applications at this  link.

How should I care for my new bikini?

To keep your new bikini in the best possible shape we recommend that you avoid sitting on or up against rough surfaces- keep a towel handy and keep your bum comfy! After a dip in the ocean or pool, hop in the shower and rinse off. Freshwater is the trick to keeping colors vibrant. Swimwear is not made to be thrown in the washing machine; instead, hand wash your bikini with mild soap in cold water. Some colors may bleed so please do not mix light and dark colors while washing. Line dry or dry flat, do not wring, twist, or iron. Always avoid contact with oils, sunscreen, and heavily chlorinated pools.

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