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FAQs

Ambassador Tribe

How can I become an ambassador?

You can submit an application here

 

Orders

Can I change my order?

While we can't make changes to orders that have already been placed we can cancel an order as long as it hasn't shipped. A new order can then be placed with any necessary changes.

 

Sizing

Should I go up or down a size?

Our swimwear runs true to our sizing chart however personal preference (in terms of fit and style) may have an affect on the size you ultimately choose. Please reference our size charts here.

 


Location / Contact Us

Where are you located?
Our HQ is in Carlsbad, Ca. While we are not open to the public we occasionally have events open to the public. Make sure you're following us on Instagram for all the deets!
Can I pick up my order?
We don't offer order pickups however if you're on the hunt for free shipping checkout this page!
What are your hours?
Call us at 808.295.2248 between 9am-1pm Monday through Friday or contact us here and we'll respond no later than the next business day.

 

Shipping / Exchanges / Returns

Will I be able to track my order?

Yes, once your order ships you will receive a shipping confirmation email containing a link to track your package. Please allow 24 hours for your tracking number to properly update.

Do you offer expedited shipping?

If you need your order in a hurry we offer expedited shipping beginning at $10. Find more information on faster shipping options here.

Does Midori Bikinis offer exchanges?

We currently do not support exchanges at this time.

Does Midori Bikinis offer returns?

Yes! As long as your order is in compliance with our return qualifications. Please see our returns page for more information. We currently offer free prepaid return labels for domestic orders.

How long will it take to get my refund?

Once we receive your package back at our shipping facility, please allow 1-3 business days for return processing. You will receive an email confirming your return once it has been processed.

Can I apply my store credit to more than one order?

Yes! Any unused store credit will be kept on your account. To use the remaining amount, simply enter the same store credit code originally sent to you at checkout on any purchase.

Can I return an order after 30 days?

No, returns sent back after 30 days will be shipped back to you at your expense as per our return policies.

The returns page isn't working for me!

Ensure you are using the same email address as entered at checkout; the returns page is case sensitive. Contact us here if you need assistance!

Why was my pieces sent back to me after I returned it?

Any returns received not in compliance with our return policy will be returned to the customer.

 

Bikini Care / Warranty

How should I care for my new bikini?

To keep your new bikini in the best possible shape we recommend that you avoid sitting on or up against rough surfaces- keep a towel handy and keep your bum comfy! After a dip in the ocean or pool, hop in the shower and rinse off. Freshwater is the trick to keeping colors vibrant. Swimwear is not made to be thrown in the washing machine; instead, hand wash your bikini with mild soap in cold water. Some colors may bleed so please do not mix light and dark colors while washing. Line dry or dry flat, do not wring, twist, or iron. Always avoid contact with oils, sunscreen, and heavily chlorinated pools.

What if I receive a damaged piece?

Defective items must be reported to customer service (orders@midoribikinis.com) within 24 hours of delivery to ensure your exchange is properly processed. False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.

What is the warranty on swimwear?

Swimwear purchased from MIDORIBIKINIS.COM is warrantied for 6 months, this warranty only applies to orders placed directly on our site.

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