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FAQs

Can I pick up an order I placed online?

We do not offer order pickups at this time.

Can you send me tracking information?

Tracking information will be sent to you when your order is shipped to the email used at checkout. Please allow up to 48 hours for it to properly update.

Does Midori Bikinis offer returns?

Yes! As long as your order is in compliance with our return qualifications. Please see our  RETURNS page for more information. We currently offer free prepaid return labels for domestic but not international locations.

Does Midori Bikinis offer exchanges?

We currently do not support exchanges, however, you can select store credit as your refund preference and use your credit to purchase a different piece or size.

I bought a bikini using a discount code, but it didn't fit. How can I get a different size for the same price?

While we don’t support exchanges, we can set up a custom order for the same pieces in a different size so that the original discount still applies. Please email us at orders@midoribikinis.com for assistance with this. If your discount code was listed as “Final Sale” then no exchanges or returns will be accepted. Contact us if you are unsure whether or not you’re eligible to return your order.

How long will it take to get my refund?

Once we receive your package back at our shipping facility, it can take between 1-3 business days for us to process your return. Once your return has been processed you will receive either a refund notification email or an email containing your store credit.

My return is past 30 days, can I still return?

Unfortunately if your return is past our 30 day return deadline we cannot accept your return. Your piece will be shipped back to you at your expense.

Can you send me more than one prepaid return label per order?

There is a limit of one prepaid return shipping label per order.

The returns page isn't working for me!

Please make sure you are using the same email as you used at checkout. The returns page is case sensitive, so please make sure you enter your email exactly as you did during checkout. If you are still having problems, email us at orders@midoribikinis.com.

Can I change my order?

Although we cannot guarantee an order change in the case your order has already been processed, we'll certainly do our best! Simply reply to your order confirmation email at your earliest convenience with the piece(s) you'd like to change.

How often do you restock?

If the style or size of a specific bikini is sold out, we’d ask that you refer to the product page, select your size, then click the "Notify Me" button to be notified via email as soon as the product is back in stock.

I signed up to be notified, and when I went to purchase it was sold out. Do you sell out that quickly?

We send our customers a notification as soon as the piece they are interested in is restocked however in some cases, particularly popular items may sell out rather fast even after a restock. If you have found this to be the case, please sign up to be notified again if you wish to stay up to date on the availability of the piece.

Should I go up or down a size?

Our swimwear runs true to our sizing chart however personal preference (in terms of fit and style) may have an effect on the size you ultimately choose.

How can I join the MIDORI Tribe and become an ambassador?

You can submit an applications at this  link.

How should I care for my new bikini?

To keep your new bikini in the best possible shape we recommend that you avoid sitting on or up against rough surfaces- keep a towel handy and keep your bum comfy! After a quick dip in the ocean or pool, hop in the shower and rinse off. Freshwater is the trick to keeping colors vibrant. Swimwear is not made to be thrown in the washing machine; instead, hand wash your bikini with mild soap in cold water. Line dry or dry flat, do not wring, twist, or iron. Avoid contact with oils, sunscreen, and heavily chlorinated pools.

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