We apologize if you tried to contact us and were unsuccessful! Our business hours are M-F, 9am-2pm. The best way to contact us is via email, firstname.lastname@example.org. We respond to all emails by the next business day.
Once an item is marked as last chance, it will not be restocked. Not to worry, the style will likely return in new colors + patterns shortly!
Our corporate office is located in Carlsbad, CA. Unfortunately we don't have a storefront so we currently cannot accommodate in- store pick ups.
Defective items must be reported to customer service (email@example.com) within 24 hours of delivery (before returning package) to ensure your refund or exchange is properly processed. False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.
Yes! All of our tops have removable padding :)
You can expect to receive a shipping confirmation email (sent to the email entered at checkout) once your order ships. The email will contain a link to track your package. Please allow 24 hours for your tracking number to properly update.
Yes! As long as your order is in compliance with our return qualifications. Please see our RETURNS page for more information. We currently offer free prepaid return labels for domestic but not international locations.
We currently do not support exchanges, however, you can select store credit as your refund preference and use your credit to purchase a different piece or size.
Once we receive your package back at our shipping facility, it can take between 1-3 business days for us to process your return. Once your return has been processed you will receive either a refund notification email or an email containing your store credit.
Yes! Your store credit will keep the remaining balance on your account. To use the remaining amount, simply enter the same store credit code originally sent to you at checkout.
Unfortunately if your return is past our 30 day return deadline we cannot accept your return. Your piece will be shipped back to you at your expense.
There is a limit of one prepaid return shipping label per order.
Please make sure you are using the same email as you used at checkout. The returns page is case sensitive, so please make sure you enter your email exactly as you did during checkout. If you are still having problems, email us at firstname.lastname@example.org.
Once you place your order we cannot make any changes to it. However, we can cancel your order (as long as it has not shipped) and you can place an order with the correct pieces.
All pieces are produced in a limited run. Most pieces will not be restocked once they sell out.
Our swimwear runs true to our sizing chart however personal preference (in terms of fit and style) may have an effect on the size you ultimately choose. For the Siren top we do not recommend sizing down and strongly recommend referencing the Siren sizing top. Please reference our size charts here.
You can submit an applications here.
To keep your new bikini in the best possible shape we recommend that you avoid sitting on or up against rough surfaces- keep a towel handy and keep your bum comfy! After a dip in the ocean or pool, hop in the shower and rinse off. Freshwater is the trick to keeping colors vibrant. Swimwear is not made to be thrown in the washing machine; instead, hand wash your bikini with mild soap in cold water. Some colors may bleed so please do not mix light and dark colors while washing. Line dry or dry flat, do not wring, twist, or iron. Always avoid contact with oils, sunscreen, and heavily chlorinated pools.
Swimwear purchased from MIDORIBIKINIS.COM is warrantied for 6 months, this warranty does not extend to any purchases not made directly from our site including trunk shows.
If we receive a return that is not in compliance with our return policy, we will not accept the return and it will be sent back to the customer. We document every return so if you have additional questions please reach out to us.