Step 1 ||Submit a return request.
Step 2 ||A prepaid return shipping label will be sent to you via email.
Step 3 ||Returns are processed within three business days of being delivered at MIDORI. An email will be dispatched when your return is processed.
+ Bikinis must not have been worn, washed, or altered.
+ No visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
+ All tags must be intact and the bikinis returned in their original clear packaging.
+ The items must be mailed back in their original mailing envelope with the invoice.
+ The hygienic liner must not have been removed or reattached.
+ FINAL SALE: Any piece marked as final sale is final and cannot be returned or exchanged.
After your return has been processed it will typically take 2-5 days for the funds to shown on your bank statement.
Pieces sold at a discounted rate are not eligible for a return
Customers have 30 days to send back purchases made at midoribikinis.com. Returns postmarked after 30 days will be refused and sent back at the customer's expense.
Prepaid return labels may only be used once. The label is ONLY to be used to return the order it was created for. Returns MUST be sent back in the bag they were received in. Any fees incurred from shipping the package back to us will be deducted from your refund amount.
At this time we do not offer exchanges. You can, however, return any qualifying order for store credit at which time you can place another order.
Returns that show ANY type of signs of wear, damage, scents, or alterations will NOT be accepted and will be sent back to the customer at their expense. A $2.50 restocking fee will be withheld from any return received without it’s original packaging or tags.
All shipping charges, gift cards, and store credits are nonrefundable and nontransferable. Limit 1 prepaid return shipping label per order.
We are not responsible for lost/ damaged returns or packages. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due it is the customers responsibility. Midori will not reimburse additional charges.
Please send your return back to the shipping address shown on the package label with the included packing slip marked appropriately.
Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.
False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.
Defective items must be reported to customer service (email@example.com) within 24 hours of delivery (before returning package) to ensure your refund or exchange is properly processed.
Swimwear purchased from MIDORIBIKINIS.COM is warrantied for 6 months, this warranty does not extend to any purchases not made directly from our site including trunk shows.
If you return over $500 in a 3 month period you may be subject to a modified return policy. We will contact you directly via email if you are no longer eligible for our general return policy. We will happily replace any piece that doesn't arrive in perfect condition, please notify us within 24 hours of delivery.